Delivering...
Live
Great
Well+
Working well
Some key themes underpin the way we will deliver all five strategies and fulfil our legal and regulatory responsibilities.
Connecting with and working alongside customers as friendly equals – in line with our TPAS accreditation and the National Housing Federation’s Together with Tenants Charter. Through the Customer Assurance Committee, we’ll evidence how customers’ voices are
heard, how this influences our services and how we can be held to account.
Forging and maintaining strong, cooperative links with other organisations, groups and service providers to maximise our reach and
impact in local communities. We take a ‘whole business’ approach to building partnerships – from executive strategy to day-to-day delivery.
Treating customers and everyone affected by our work fairly and with respect, to promote equality, diversity and inclusion.
Identifying and managing foreseeable threats to the stability and continuity of our business.
Providing information and getting our message across using a variety of ways to promote our role and enhance our profile and reputation.
Investing and spending wisely on things that matter most to customers and communities, to keep properties in good condition and maintain financial viability.
Challenging, modernising and improving our processes, systems and use of technology and data to improve performance and become more effective.
Maintaining high standards of probity and integrity in the way we operate, in line with the National Housing Federation Code of Governance.
Delivering the plan
Live Greatwell+ relies upon strong partnerships and every part of the organisation carrying out its defined responsibilities. Each of these elements is interdependent and draws on specialist insight and expertise.
Our Board provides the strategic guidance and oversight to direct Greatwell Homes. It ensures solvency and long-term success and directs and controls activities in accordance with the law, regulation and good practice. It determines mission, vision, culture and values. It sets the strategic direction of the organisation.
ARC supports the Board by overseeing all matters relating to internal and external audit. It also establishes and manages a framework to identify and manage risk and internal controls, provides independent scrutiny on efficiency and value for money, and monitoring to prevent and detect fraud.
BEP supports the Board by overseeing recruitment, succession, appraisal and training and remuneration of Board Members and the Executive Management Team (EMT). It maintains a strategic overview of human resources for the organisation.
This committee supports the Board by ensuring policies take our customer voice into consideration. They also scrutinise and oversee customer experience, ensure meaningful customer involvement and monitor consumer regulation.
Trained customers carry out in-depth reviews of different parts of our service to identify what’s good and what could improve. They report their findings and recommendations direct to the Board at least twice a year.
The Customer Assembly makes sure that customers can access services, influence decision-making and hold Greatwell Homes to account by ensuring we:
• Treat customers with fairness and respect
• Listen and respond to customers’ voices
• Understand and engage with a wide range of customers with diverse needs.
Executive Management Team
The executive management team turns strategy into realistic policies, develops the culture and oversees performance to achieve our objectives.
Chief Executive
Executive Director
(company secretary)
Executive Director
All colleagues
Our operational teams deliver homes and services to achieve the objectives and key results in this plan, in line with the law, regulatory standards and best practice.
