Live happy
Creating great experiences
We will keep people at the heart of everything we do – listening and acting to build positive, respectful relationships with customers, communities, partners and colleagues.
To work and live well together, we must understand what a great experience means to our customers, communities, partners and colleagues. We gather insight and feedback to help develop accessible homes and services that work for people and meet their individual needs.
This enables us to build strong relationships, agree standards and use the right resources, technology and data to deliver greater satisfaction. We appreciate that customers will judge us not just by what we do and say, but by how we respond if something goes wrong and they have cause to complain.
Live happy is also about us being an employer of choice so that we can attract motivated and talented people to join, work and stay with us. We will continue to develop leaders who help teams to work well, and strengthen our culture as a great, inclusive place to work that promotes diversity, treats people fairly and creates opportunities to grow.
Our five core strategies support our mission and vision, and how we’ll measure success.
