Live smart
Do the right things well
What we do is important but so is how we do it. We will treat customers fairly and with respect, working in efficient, economical ways to maximise the value and benefit we create.
In challenging economic times, it’s vital that we spend every pound customers pay to us in rents and service charges wisely and well. Live smart is about listening and working with customers to make the most of our people, properties and other resources to deepen impact and build more social value.
Live smart also helps us keep our eyes on the future – anticipating and being prepared for the technological, social and environmental challenges that lie ahead. The decisions and actions we take now will create a legacy that affects the lives and prospects of the next generation of customers, colleagues, business partners and board members. It’s our duty and responsibility to do the right things well.
Our five core strategies support our mission and vision, and how we’ll measure success.
